Manhole Damage or Discharge
Use this service request type to report manhole concerns such as: manhole lid off or missing, loose or noisy manholes, and manholes that are discharging substances.
Service Level Agreement
Emergency priorities are responded to within approximately 2 hours. Standard priorities are responded to within 5 days. Major weather events may extend response times. Note: A status of "Closed" on your Service Request means Water crews have investigated the issue and identified steps to resolve the concern. If required, they will take steps to ensure the area is made safe before closing the request. Permanent repairs may be scheduled in the future when work crews, parts and equipment are available. Permanent repairs may be impacted if poor weather conditions exist.
Describe the issue you wish to report including a photo and/or a description.
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