Submit Residential Missed Collection - Waste - Black Request

On the scheduled pickup day, Drivers have until 4:30pm to complete the collection of your carts. Please do not report missed collection until after 4:30pm. - Black Cart collection is every OTHER week - View the collection schedule for your address at - Collection times can change due to: truck is full and needs to unload, truck maintenance, traffic etc. - If missed collection was for a Friday pick-up, return cart back to your property until the following Tuesday - A valid home address is required.

Reporter (will not be shared with public; provide an email to receive automated updates)

Enter as 999-999-9999

Residential Missed Collection - Waste - Black

Use the Request to report residential black cart collections concerns. Black Cart collection is every OTHER week. Do Not report missed collection until AFTER 4:30pm on scheduled pick-up day.

Service Level Agreement

This will be investigated within 2 working days. Full resolution may take up to 6 days. Collection crews work Tuesday to Friday.


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